rj77 Privacy Policy

This Policy applies to all personal data collected, processed, and stored by rj77 in connection with your use of the rj77 platform, including account registration, identity verification, deposits, withdrawals, gameplay, communications with rj77 support, and participation in promotions.

This Policy applies to all players and users of the rj77 platform regardless of their region within the Philippines — whether you're playing from Metro Manila, Cebu, Davao, Iloilo, Cagayan de Oro, or anywhere else in the country. It applies across all access methods, including desktop browsers and mobile browsers.

rj77, the operator of https://rj77.app, is the data controller responsible for the personal data collected through the rj77 platform. As data controller, rj77 determines the purposes and means by which your personal data is processed.

rj77 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection law. Questions or concerns about rj77's data practices may be directed to the DPO through the contact details in Section 14 of this Policy.

rj77 collects the following categories of personal data in the course of providing its services:

rj77 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings
• Automatically — when you access or use the rj77 platform, technical data including IP address, device information, and session data is collected automatically through cookies and server logs
• From third-party payment providers — when you link a GCash, Maya, or bank account to your rj77 wallet, relevant payment account details are shared with rj77 by the payment provider to facilitate transactions
• From identity verification services — where rj77 uses third-party KYC or identity verification services, those services may confirm identity details against government records or databases
• From fraud prevention and security partners — rj77 may receive data from third-party services used to detect fraud, abuse, and unauthorized access attempts

rj77 processes your personal data for the following purposes:

1. Account creation and management — to register your account, maintain your player profile, and provide access to rj77 services
2. Identity verification and KYC compliance — to verify your identity as required by applicable Philippine gaming and financial regulations, including age verification (21+ requirement)
3. Payment processing — to process deposits and withdrawals to and from your rj77 wallet, and to link your registered payment methods
4. Game delivery — to provide access to rj77's game library and record game outcomes, session history, and wagering records
5. Bonus and promotion management — to determine eligibility for, credit, and track the use of bonuses and promotional offers
6. Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct
7. Responsible gaming compliance — to implement and enforce deposit limits, session controls, cool-off periods, and self-exclusion requests, and to monitor player behavior for signs of problem gambling
8. Legal and regulatory compliance — to comply with applicable Philippine laws, regulations, and the requirements of regulatory authorities including PAGCOR
9. Customer support — to respond to your queries, complaints, and support requests
10. Platform improvement — to analyze platform usage patterns and improve rj77's products, services, and user experience (using aggregated, anonymized data where possible)
11. Promotional communications — to send you information about rj77 promotions and offers, if you have consented to receiving such communications (you may opt out at any time)

rj77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contract performance — processing necessary to provide rj77's services as agreed in the Terms and Conditions, including account management, game delivery, and payment processing
• Legal obligation — processing required to comply with applicable Philippine laws, gaming regulations, and anti-money laundering (AML) requirements
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights
• Consent — processing for optional purposes such as marketing communications, for which rj77 will obtain your explicit consent and which you may withdraw at any time

rj77 does not sell, rent, or trade your personal data to third parties for marketing, advertising, or commercial profiling purposes. rj77 shares your personal data only in the following limited circumstances:

Service Providers

rj77 engages third-party service providers who process data on rj77's behalf under written data processing agreements. These include payment processors (GCash, Maya, and banking partners), identity verification services, game providers, customer support platform providers, and cloud hosting services. These providers are permitted to use your data only as instructed by rj77 and as described in this Policy.

Regulatory and Legal Authorities

rj77 may disclose your personal data to Philippine government agencies, regulators, law enforcement bodies, or courts where required to do so by applicable law, court order, or regulatory requirement. This includes disclosures required under Philippine anti-money laundering regulations and gaming regulatory compliance obligations.

Fraud Prevention

rj77 may share data with fraud prevention organizations and industry bodies for the purpose of preventing fraud, money laundering, and other illegal activities. Information may be shared to protect rj77 and its players from abuse.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of rj77's assets, your personal data may be transferred to the acquiring entity as part of that transaction. rj77 will notify affected players of any such transfer and the privacy terms that will apply to their data going forward.

rj77 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods applicable to rj77 are as follows:

• Account and identity data: Retained for a minimum of five (5) years following account closure, consistent with Philippine AML regulations and gaming regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following each transaction, as required by Philippine financial reporting and AML obligations.
• Gaming records: Retained for a minimum of three (3) years following each game session for audit and dispute resolution purposes.
• Communications data: Support chat and message records retained for a minimum of two (2) years for quality assurance and dispute resolution.
• Responsible gaming data: Self-exclusion records and limit settings retained for the duration of the account and for a minimum of five (5) years after closure, to prevent re-registration in breach of an active self-exclusion.
• Technical and log data: Server logs and security event logs retained for up to twelve (12) months.

After applicable retention periods expire, personal data is securely deleted or anonymized in accordance with rj77's data retention procedures. Anonymized and aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

rj77 implements technical and organizational security measures appropriate to the sensitivity of the personal data it holds. These include:

• Encryption in transit: All data transmitted between your device and rj77's servers is protected using TLS 1.3 encryption — the same protocol used by Philippine banks and major e-commerce platforms.
• Encryption at rest: Personal data stored on rj77's systems is encrypted at rest using AES-256 or equivalent standards.
• Access controls: Access to personal data within rj77 is restricted to authorized personnel with a genuine need to access it. Access is logged and monitored.
• Password security: Player passwords are stored as one-way cryptographic hashes — rj77 staff cannot read your password, and it is never stored in plaintext.
• OTP verification: Sensitive account actions trigger one-time password (OTP) verification to your registered Philippine mobile number.
• Penetration testing: rj77's platform and infrastructure undergoes regular security testing to identify and address vulnerabilities.
• Incident response: rj77 maintains a data breach response procedure. In the event of a breach affecting your personal data, rj77 will notify affected players and the National Privacy Commission as required by applicable law.

rj77 uses cookies and similar tracking technologies (such as local storage and session tokens) on its platform. Cookies are small data files stored on your device by your browser when you visit rj77.

Types of Cookies Used

• Strictly necessary cookies: Required for the rj77 platform to function. These include session authentication cookies that keep you logged in during a session, security cookies that help protect against fraud, and cookies that remember your language and regional preferences. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences (such as your preferred game lobby view or notification settings) to improve your experience on subsequent visits.
• Analytics cookies: rj77 may use anonymized analytics tools to understand aggregate platform usage patterns — which game categories are most visited, typical session durations, device types in use — to improve the platform. These are anonymized and do not identify individual players.

What rj77 Does Not Use

rj77 does not place third-party advertising cookies, social media tracking pixels, or behavioural retargeting cookies on its platform without your explicit consent. rj77 does not share cookie data with advertising networks.

Managing Cookies

You can manage cookie settings through your browser's settings at any time. Disabling strictly necessary cookies may prevent the rj77 platform from functioning correctly, including preventing you from staying logged in during a session.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rj77. To exercise any of these rights, contact rj77 through the channels listed in Section 14.

rj77 will respond to data rights requests within thirty (30) days of receipt. Where a request is complex or rj77 receives a high volume of requests, this period may be extended by a further thirty (30) days, with notice provided to you.

Please note that certain rights are subject to limitations under applicable law — for example, rj77 cannot delete data it is legally required to retain for regulatory compliance, and cannot provide data access where doing so would reveal information about another person or compromise an ongoing fraud investigation.

The rj77 platform is strictly restricted to persons who are 21 years of age or older. rj77 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted during account registration using government-issued Philippine identification documents.

If rj77 becomes aware that an account has been registered by, or personal data has been collected from, a person under the age of 21, rj77 will immediately close the account, delete the associated personal data to the extent permissible under applicable legal retention requirements, and forfeit any wallet balance in accordance with rj77's Terms and Conditions.

rj77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in rj77's data practices, applicable Philippine law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via the mobile number or email address registered to their account, or via a prominent notice on the rj77 platform, no less than seven (7) days before the effective date of the change.

The current version of this Policy — including the "Last Updated" date displayed at the top of this page — is the governing version. Your continued use of the rj77 platform following the effective date of any update constitutes your acknowledgment of and agreement to the revised Policy. If you do not accept the revised Policy, you may request closure of your account.

For questions, concerns, or requests relating to this Privacy Policy or rj77's data practices, please contact rj77 through the following channels:

• Live Chat: Available 24/7 at https://rj77.app — the fastest way to reach rj77's support team
• Email: [email protected] — for data rights requests, please include "Privacy Request" in your subject line
• Messenger / Viber: Via rj77's official accounts — contact details available through the Live Chat interface

rj77's Data Protection Officer will handle data rights requests and privacy complaints. When submitting a privacy-related request, please provide your registered rj77 username and mobile number so that rj77 can verify your identity before disclosing or acting on any personal data.

If you are not satisfied with rj77's response to a privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). The NPC is the independent authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.